RopinHealth isn’t for everyone in general. It’s for you, specifically. For your goal, your pace, your results. Not for your partner, not for your friends, not because someone else thinks you ‘should do something’ — for you, because you’ve decided you’re ready for this.

That mindset isn’t just empty words. It determines how much you’ll get out of this programme. A coach can guide you, a system can track your progress — but nobody can do it for you. By creating an account and starting the Weight Loss Programme, you agree to the terms and conditions below and to the responsibility that comes with them.

RopinHealth and its affiliated coaches offer lifestyle guidance in the areas of nutrition, exercise and habits. This is expressly not a substitute for medical advice, diagnosis or treatment.

Our coaches are not doctors, dietitians or psychologists, unless this is explicitly and separately stated for an individual coach. If you have a medical condition, are taking medication that affects your weight or appetite, or are unsure whether losing weight is safe for you — please consult your GP first before you begin. If in doubt, always ask a doctor, not your coach.

We accept no liability for health problems arising from ignoring this advice.

This programme works both ways. We provide the platform, the guidance and the tools — but the outcome depends largely on you. That is why we expect, and require, that you:

• Enter honest and accurate data — weight, measurements, diet. Falsified data undermines not our system, but your own journey.
• Treat your coach with respect, and vice versa. A coach has the right to terminate the collaboration in the event of inappropriate behaviour.
• Do not share your account with others. The programme is personal, so access to it is too.
• Use ‘Second Opinion’ requests for their intended purpose: a genuine request for a second, independent opinion — not to play coaches off against one another or to systematically switch coaches.
• Share only photos and information that are genuinely yours and relate to your own progress.

These are not mere formalities. We take compliance with these rules seriously and reserve the right to restrict or terminate access to (parts of) RopinHealth in the event of misuse.

Your coach will guide you, offer advice based on what you share, and help you stay on track. A coach:

• Responds to messages within a reasonable timeframe, but is not available 24/7 — this is not a crisis helpline.
• Bases their advice on the information you provide yourself. Incomplete or incorrect information will result in less appropriate advice.
• May be temporarily unavailable (on holiday); in such cases, you will be temporarily assigned to another coach where necessary.
• May, just like you, request or respond to a Second Opinion, subject to the anonymity rules as set out in our privacy policy.

If you change coaches (either by your own choice or via a Second Opinion), your current history will simply carry over — you won’t have to start from scratch.

Weight loss and lifestyle changes depend on countless individual factors: your body, your medical condition, your consistency and your circumstances. We do our utmost to support you as best we can, but we do not guarantee any specific result, weight loss or timeframe. A target date or target weight entered into the system is an estimate and a planning tool, not a promise.

RopinHealth offers both a free and a premium tier. Premium features (including Second Opinion) are only available whilst your premium subscription is active and valid. When your premium subscription expires, access to premium features will automatically cease; your basic data will remain intact. Purchases and any refund policies are set out separately at the time of purchase.

The Second Opinion feature is designed to provide you, anonymously, with an independent second opinion alongside the advice from your own coach. Each coach may respond once and does so voluntarily, alongside their regular duties. Excessive or improper use — for example, repeatedly submitting requests without a genuine query — may result in this feature being restricted for your account. The full details of how the feature works and the guarantees of anonymity are set out in our privacy policy.

Progress photos, messages and notes that you share within RopinHealth remain your property. We use them solely for the purpose for which you shared them: guidance from your coach, or — if you tick the relevant box — a Second Opinion request. We will never use your photos or data for marketing, promotional or any other purposes without your explicit, separate consent.

You can stop at any time. Please get in touch via the contact form to have your RopinHealth data deleted — see our privacy policy for details of exactly what this entails and how long it takes. Your Ropinhome account itself will remain active, unless you also request that it be deleted separately; cancelling RopinHealth only terminates your participation in the Waste Programme.

We may terminate your access to RopinHealth in the event of repeated or serious breaches of these terms and conditions. We do not take this action lightly, and where possible, you will receive a warning first.

RopinHealth is provided ‘as is’. We do everything we can to ensure the service remains reliable, secure and available, but we cannot guarantee that the platform will always operate without interruption or errors. We are not liable for any damage arising from the use of RopinHealth, unless there is wilful misconduct or gross negligence on our part. See also points 2 and 5 regarding medical advice and results.

We may amend these terms and conditions, for example, when new features are introduced. The date at the top of this page indicates when this was last done. In the event of a change that materially alters your rights or obligations, we will inform active members of this separately. If you continue to use RopinHealth following a change, this will be deemed to constitute acceptance of the new terms and conditions.

Do you have a question about these terms and conditions, or do you disagree with any of them? Please contact us first via the contact form — we resolve most issues through mutual discussion. These terms and conditions are governed by Dutch law.